Toluna provides the ability to survey customers in a number of ways – reach them when its most convenient to them!
Customer satisfaction surveys - obtain valuable customer feedback online, in-store, and on-the-go
IVR/mobile – obtain ‘on-the-go’ insight in ways that are most convenient to your customers. Provide customers with a phone number, or url and survey them in real-time in store, or just as they leave and obtain in-depth insight about their experience and enjoyment with your retail environment.
Online – let us recruit your customers, or use your database to conduct online surveys and assess their level of satisfaction with you – understand their views on the competition.
Online ‘communities’ – want to understand customer perceptions in a whole new way? Online communities foster an environment for your customers to speak out on your branded website, interact with others and more. You’ll benefit from their on-site participation, they will enjoy the experience of speaking out!
Our extensive experience in conducting customer satisfaction surveys, and the number of means of obtaining feedback make us an ideal partner to help you better understand your customers.
